Refund Policy

Thank you for choosing Pride Jewelry (jiaozizb.com) as your trusted supplier. We specialize in offering high-quality handmade Chinese bracelets and focus on providing efficient and reliable services to our business clients. Please carefully review our refund and return policy before placing an order.

1. Return and Exchange Policy

As our products are sold in bulk for business-to-business transactions, returns and exchanges are not accepted unless the product is defective or damaged. All sales are final for non-quality related issues.

2. Quality Issues

In the event that the product you received is defective or damaged, please contact us within 7 days of receiving the order. We will request photos of the damage or defect and review the issue. If deemed eligible, we will either offer a replacement or process a refund.

3. How to Request a Refund or Exchange

To request a refund or exchange due to a quality issue, please contact our customer service at support@jiaozizb.com with the following information:

• Order number

• Description of the issue

• Photos or videos showing the defect or damage

4. Shipping Costs

In case of a quality-related return or exchange, we will cover the return shipping costs. For non-quality-related returns, the customer will be responsible for all return shipping fees.

5. Custom Orders

Please note that customized products or products made to specific business requirements are non-returnable and non-refundable unless they are defective.

If you have any further questions or concerns regarding our refund policy, please feel free to contact us at support@jiaozizb.com.